Returns & Exchanges

At Aroha Çikolata, we take pride in the quality of our artisanal chocolates; however, due to the perishable nature of food products, we can only accept returns for items that arrive damaged or incorrect. Please contact us within 24 hours of delivery to initiate a claim for a refund or replacement.

1

Document the Issue

Take clear photographs of the damaged packaging or incorrect items immediately upon delivery to serve as proof for your claim.

2

Contact Customer Support

Email our support team with your order number and the photos of the product to request a Return Merchandise Authorization.

3

Await Verification

Our quality control team will review your request within 48 hours to ensure it meets our food safety and return criteria.

4

Resolution and Refund

Once approved, we will either ship a fresh replacement at no extra cost or issue a full refund to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing